Every element of your business is important to improve upon and one way to make sure this happens is by focusing on those weaker areas. One of those that tends to be a sore spot for companies is shipping and customer service. Here are some tips to help improve shipping in business.

Pick The Right Companies

The right suppliers and companies are a significant element to making sure your shipping is always on top form. There are some delivery providers that are great but then there’s others that might not be so good. You also need to think about the type of services you provide, such as signed for post, tracking and courier services. All of these are dependent on the type of products you’re shipping out and the value of those products. Having a good relationship with said companies is essential, so it’s worth starting up conversations with these shipping suppliers and making sure that you’re happy with the services they provide and that they can communicate regularly and effectively. As a client, you need to be treated in the right way, and with the right amount of care and attention. Anything less, and it’s worth looking elsewhere.

Always Provide Estimated Delivery Dates

Delivery dates are important for your customers because they want to know when these items they’ve bought will arrive. Some of these products could need signing for, and that means they need to be in when the delivery driver is making the rounds. By not having any estimated delivery dates, you’ll likely lose sales because who knows when they would expect their packages to arrive. It would seem suspicious to customers who are shopping with you for the first time, and most customers would expect quicker deliveries nowadays. With that in mind, it’s essential to always try and provide estimated delivery dates, even if they’re a little more far out. At least you’ve got it there for the customer to see.

Offer Updates For Customers

And talking of communications, updates for customers is necessary. It’s important that you’re always sharing the details of any delays or problems with your customers. Rather than keeping it from them, be open and transparent. Delays and mistakes happen, people will understand that to be commonplace. However, customers don’t like being left in the dark, so ensure that doesn’t happen.

Provide A Number Of Shipping Options

As well as the traditional shipping option, it might be worth offering a number of options, providing those are something you can get from your shipping companies. There’s no point promising your customers the world and not being able to deliver on those promises. Make sure you’ve confirmed you can offer a different shipping option with suppliers before offering it to your customers.

Improving shipping within business is very important, and the better you can be in providing quality, the more respect and positivity you’ll get from your customers overall. Use these tips to help improve this part of your business to enhance your customer service as a company.