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FAQ

Is it safe to order online? 


Yes.  We use PayPal, the safer, easier way to pay online. The service allows you to pay by credit card or through your PayPal account (if you have one), without sharing financial information. For more information about PayPal's security measures, visit www.paypal.com

 

What are the methods of payment?


a) online purchases can be paid by credit card via PayPal


b) direct bank transfer.  Details are: The Relauncher, ANZ, BSB 012010 Acct 276203597  If you have any problems or would like to speak to someone, please email accounts@relauncher.com.au or 0409 297 621

 

Are my personal details safe? 


We practice safe e-commerce.  We do not store credit card details. 


I have a question about an order.  Can you help? 


Yes.  Simply contact us here and we’ll respond to your email promptly.

 

What happens after I have made a purchase? 


On approval of payment, you will be sent your receipt instantly and your goods will be dispatched within 48hrs.  

If you have purchased a ticket to an event or workshop, once payment has been processed your receipt is your ticket to the event.