This Is How To Delight Your Customers (And Keep Them Coming Back For More)
Could your business succeed without your customers? Of course, not! That is why ensuring that they are your number one priority is just about the most important thing you can do. The good news is that you can find four of the most effective ways to delight your customers, something that will ensure they keep coming back to your business over and over again. Read on to find out more.
Offer transparency
One way to delight your customers is to be as transparent as possible in your business dealings with them. Although, this can look different depending on the type of company you are running.
For example, some businesses have chosen to be transparent about their manufacturing costs so customers can see precisely what each product cost them to make, and compare this to the retail price. This is a particularly useful strategy if you are working on a more sustainable model where customers will value higher production costs because it means that all involved are receiving a higher wage.
Launch an app
Another way that you can delight your customers is to launch an app for your business. After all, we all spend vast amounts of time on our phones, both on the go and at home, and by having an app you can make it even more convenient for your customers to browse and shop.
Additionally, many customers prefer to use a dedicated app, because it means they can commute directly with your businesses and vice versa, something that makes their experience much more personalised.
Of course, coding an app is a complicated and specialist task. That is why it's best to work with those that have experience with iPhone app development and can complete the job for you. Then you can be sure of a secure, and highly functional app that is sure to delight your customer base.
Simplify their journey
You can also pleasantly surprise your customers, and ensure they choose your business over your competition by making their buyer journey as simple as possible. No one wants to spend hours finding the right products and then even longer trying to enter their credit card details online.
Instead, it's a much better idea to ensure that you have an effective search facility on your site, along with easy-to-access categories for browsing. Additionally, offering express checkouts, and allowing the use of secure third-party payment providers will not only improve customer trust but must make their buying experience must faster and easier as well.
Over-deliver
Last of all, if you want to have your customers squealing with delight, then overdelivering is a must! The good news is there is a whole range of ways that you can over-deliver. One option is to include a free sample or a bonus product with every order, adding value. While another is to improve your customer service response time so they far outdo the wait that the customer has been told to expect.
Sending special offers, or discount vouchers on special occasions like your customer’s birthday is a great idea too. Especially as this can help them feel noticed and valued by your business.